Shipping Policy

SHIPPING 

PROCESSING

Please allow 10 to 15 business days for your order for custom product to process such as carbon fiber steering wheel and smart led steering wheel, unless a product is specified as a pre-order. You will be notified with a tracking number when your package has shipped. Processing time may be longer if your payment has not been cleared. Unshipped items may incur a 3% processing fee.

SHIPPING

In-stock products, such as led paddle shifter and led kit, are shipped out via DHL or FedEx or UPS ect,. from China warehouse within 24 to 48 hours of order processing and confirmation of payment. You will be notified via email with a tracking number when your package has shipped.


WARRANTY

All products manufactured by OHC Motors & TDD Motors are fully warranted against defects in workmanship and materials for TWELVE (12) months from the time of purchase. If any product is suspected of being defective, the customer may elect to return the product to OHC Motors. OHC Motors will not accept any C.O.D. Any item that is determined to be defective will be repaired or replaced. On any warranty claim, OHC Motors will be responsible for OHC Motors parts only. OHC Motors is not responsible for any labor or inconvenience charges incurred by the customer. Questions about the OHC Motors Limited Product Warranty policy may be directed toward an OHC Motors representative at sales@ohcmotors.com.


Warranty is non transferable.

WARRANTY POLICY

i. If a product should fail due to manufacturer’s defect within the stated warranty period, OHC Motors will repair or replace the failed product.

ii. It is the responsibility of the customer/installer to verify the correct size and application of the parts before installation, and to ensure that proper installation is performed. Problems or failure caused by improper installation are not covered under the OHC Motors Limited Warranty.

iii. Warranty claims shall be serviced by the applicable seller (OHC Motors or Authorized Dealer/Reseller).

iv. If an item is returned and exhibits damage not covered by the OHC Motors Limited Warranty, a quote will be generated for repair or replacement, plus delivery to the owner. At that time, the owner will have a choice to either pay for the repair or replacement, or request that the item be returned without any action taken by OHC Motors. If Warranty requirements are met, the repaired or replaced item will be returned without charge and will continue to be covered for the balance of the original warranty period.

v. All return shipments must be freight prepaid and insured (against loss or damage) with tracking number. No C.O.D. shipments will be accepted. If the warranty claim is fulfilled, the additional shipping expenses incurred will be compensated.
vi. The following situations are not covered by warranty:

    • Product that has been subject to misuse, neglect, accident; or that has been improperly installed.

    • Product that has been modified or altered from its original manufactured state.

    • Costs incurred by the purchaser, such as transportation, additional labor costs, time, towing, storage, premium (air or overnight) freight charges, rental costs of any type, logistics, importing fees, taxes and duties, or economic losses, etc..